How a Wholesaler Eliminated Duplicate Work and Automated Orders with Index World

The client sells products to retailers through Duoplane while managing fulfillment in Odoo.

As order volume increased, the team started working across multiple systems to handle orders, inventory, and shipping. Each system worked on its own, but they were not connected.

As a result, the team had to rely on manual processes to keep everything in sync, which became harder to manage as the business grew.

The Challenge

As order volume increased, the team started repeating the same work every day.

When an order came in through Duoplane, it had to be created again in Odoo. This doubled the effort and increased the chances of mistakes.

Inventory was shared through a spreadsheet, which had to be updated manually. The numbers were often outdated, so retailers sometimes placed orders for stock that was already reserved.

Shipping was also handled manually. Tracking numbers had to be entered back into Duoplane, and partial deliveries were difficult to manage across both systems.

Everything worked, but only with constant effort.

As orders increased, the team was spending more time managing systems than actually fulfilling orders.

Why They Chose Index World

The client needed a more efficient way to manage operations without increasing manual effort.

Index World provided a structured approach to connecting systems and automating workflows. Instead of adding complexity, the focus was on simplifying processes and ensuring data moves accurately between platforms.

This approach gave the client confidence in building a system that supports both current operations and future growth.

The Solution

Index World designed and implemented an integrated workflow between Duoplane and Odoo.

The system was built to automate order processing, maintain accurate inventory visibility, and synchronize shipping updates across both platforms. Manual steps were reduced, and data now flows consistently between systems.

Key Solution Components

Automated Order Integration

Orders created in Duoplane are automatically converted into Sales Orders in Odoo, removing duplicate data entry and improving accuracy.

Real-Time Inventory Visibility

Inventory data from Odoo is synced to a retailer-facing sheet, ensuring stock levels remain accurate and reflect available quantities.

Delivery Synchronization

Delivery progress, including partial shipments, updates automatically between Odoo and Duoplane, keeping both systems aligned.

Shipping and Tracking Automation

Shipping is managed within Odoo, where tracking numbers and shipping costs are generated and synced back to Duoplane automatically.

SKU-Based Product Mapping

Products are matched across both systems using SKU references, ensuring correct order processing and consistency.

Results & Impact

With the new system in place, the client achieved:

• Elimination of duplicate order entry
• Accurate, real-time inventory visibility
• Reduced stock errors and overselling
• Faster and more efficient order processing
• Automated updates for deliveries and tracking
• Reduced reliance on manual processes

The business now operates with greater efficiency, accuracy, and consistency across its operations.

Conclusion

By working with Index World, the client moved from a manual, disconnected workflow to a fully integrated system.

Orders, inventory, and shipping are now aligned within a single process, enabling smoother operations and better control.

The result is a scalable system that supports ongoing growth without increasing operational complexity.