Index World Privacy Policy
How We Collect, Use & Protect Your Data
Index World is a certified ERP implementation partner in the USA. We collect the personal details you share (name, email, phone, company) plus basic site-usage data, used only to deliver and improve our services, never sold. To access, correct, or delete your data, email info@indexworld.net.
Introduction
Index World is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website. By accessing or using our services, you agree to the terms and conditions of this privacy policy.
Collection of Personal Information
Index World collects personal information when you register for an account, purchase, fill out forms, participate in surveys, or contact us directly via email, phone or online chat. The personal information we collect may include your name, email address, postal address, phone number, payment information, and any other information you provide.
We may also collect non-personal information about your use of our website, such as pages visited, browser type, IP address, etc. This information cannot be used to identify you personally.
Use of Personal Information
Index World uses your personal information to provide, maintain, and improve services. We may also use your information for other legitimate business purposes, such as:
- Processing orders and managing your account
- Improving our products and services
- Responding to your requests and communications
- Sending marketing communications, with your consent
- Detecting and preventing fraud
Index World does not share or sell your personal information to third parties except as necessary to complete a transaction, at your request, or as required by law.
Disclosure of Personal Information
Index World may disclose your personal information if required by law or if we believe such disclosure is necessary to comply with legal obligations, defend our legal rights, or protect the safety of our company, employees, customers, or the public.
How We Secure Your Data
Index World takes reasonable measures to protect your personal information using electronic safeguards and physical security measures. ERP data security is core to what we do: as an experienced ERP implementation partner, we apply the same enterprise-grade data security practices we build for clients, including encrypted connections, least-privilege access and monitored systems, to the information you share with us. We limit access to personal information to authorized employees and contractors who need it to carry out their job responsibilities.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to satisfy our legal, tax and accounting obligations, to resolve disputes, and to enforce our agreements. When data is no longer needed, we securely delete or anonymize it. The table below sets out our typical retention periods and the criteria we use to determine them:
| Data category | Retention period | Criteria / reason |
|---|---|---|
| Account & contact details (name, email, phone, company) | Duration of our relationship + 24 months | Kept while you are an active client or prospect so we can provide and follow up on services; deleted or anonymized after 24 months of inactivity unless a longer period is legally required. |
| Contracts, invoices & financial records | 7 years | Retained to meet U.S. tax, accounting and audit obligations (IRS and applicable state requirements). |
| Payment information | Not stored beyond the transaction | Card details are handled by our payment processor and are not retained by us; related billing records fall under financial records above. |
| Project, support & correspondence records | Duration of engagement + 3 years | Kept to deliver support, honor warranties and maintain a service history, then securely deleted. |
| Website usage & analytics (cookies, IP, device data) | Up to 24 months | Aligned with our analytics tools’ default retention; used to understand and improve site performance, then aggregated or anonymized. |
| Marketing contacts & preferences | Until you opt out | Kept until you unsubscribe or withdraw consent; a minimal suppression record is then retained so we can honor your opt-out. |
| Contact & demo enquiry submissions | 24 months from last contact | Kept to respond to and follow up on your enquiry; deleted afterwards unless you become a client. |
Where a fixed period is not practical, we determine how long to keep data based on its sensitivity, the purpose for processing, and applicable legal requirements. You can ask us to delete your data at any time (see Your Privacy Rights and Contact Us & Data Requests below); we may, however, need to retain certain records to comply with our legal obligations.
Cookies & Tracking Technologies
Index World may track users’ movements across websites, evaluate trends, and compile user demographic data using cookies and other technologies. This information helps us improve our website and better serve our users. Users can control the use of cookies at the browser level.
If we later add advertising pixels from platforms such as Meta or LinkedIn, we will list them here and in our cookie notice before they go live.
Links to Other Websites
There may be links to external websites on our website. Index World is not responsible for these sites’ privacy practices or content. We recommend you read the privacy policies of each website you visit through a link on our site.
Your Privacy Rights
You have certain rights concerning your data, including the rights to request access, correction, deletion, restrictions on our use, or to object to our processing. Please get in touch with us if you would like to exercise any of these rights.
Changes to the Privacy Policy
This privacy statement may be updated from time to time. If there are any major changes, you will be informed through the website or by contacting you directly. We encourage you to review this policy frequently.
Contact Us & Data Requests
If you have any questions about our privacy practices or this policy, don’t hesitate to get in touch with us at:
- 896-S State St, Unit #417, Dover, DE 19901, USA
- 32 Wythenshawe Road, Dagenham, London RM10 7PL, United Kingdom
- 54-H Aitchison Housing Society, Sher Ali Road, Lahore 54000, Pakistan
- +1 (302) 520-2225
- info@indexworld.net
Frequently Asked Questions
Is Index World GDPR compliant?
Yes. Index World handles personal data in line with the GDPR and California’s CCPA/CPRA. We collect only the data we need, use it solely for the purposes described in this policy, never sell it, and honor your rights to access, correct, or delete your information. Email info@indexworld.net to exercise any of these rights.
Do you sell my data?
No. Index World does not sell or rent your personal information to third parties. We share it only when necessary to complete a transaction you have requested, or where required by law, as described in the Disclosure of Personal Information section above.
Where is my data stored?
Your personal data is stored on secured systems and with trusted service providers, with access restricted to authorized personnel. Index World is US-based (Dover, Delaware) and also operates team locations in the United Kingdom and Pakistan, so authorized staff in those locations may access data to deliver and support our services.
How long do you keep my data?
We keep personal data only for as long as needed for the purpose it was collected and to meet our legal, tax and accounting obligations. Typical periods include account and contact details up to 24 months after inactivity, financial records for 7 years, and website analytics data up to 24 months. See the Data Retention section above for the full schedule.
How do I delete my data?
Email info@indexworld.net or call +1 (302) 520-2225 with your deletion request. We will verify your identity and process it promptly, except where we are required to keep certain records to meet legal, tax, or accounting obligations (see Data Retention above).